FAQ
General Guideline
What do you want to buy? You can buy goods from any website in China, inspect goods, and deliver one-stop service in 5 simple steps.
1. Select goods and submit purchasing order
If you see the goods you need on the shopping site in mainland China, please enter the member center "Daigou -> I want to buy", use "I want to buy" to extract product information or link the address of the goods you need to order in the search box on the website page Copy it in, and select the "Search" button, select product information according to the prompt information on the page, and fill in your product requirements in the product remarks column, and then add it to the shopping cart. You can modify the "Purchase Quantity", select the product option, and fill in the "Commodity Remarks".
Tips:
i. For products that are distinguished by color and size, please be sure to indicate in the remarks to facilitate the direct processing of your order.
ii. For the merchant's redemption products, please confirm whether the merchant's redemption requirements are met when you order, and then place the order after confirming that it is correct.
iii. We will contact you for some overweight products and incomplete postage in the seller’s product information, and we will contact you, please confirm your order again. Therefore, it is recommended that you pay attention to the status of your order after placing an order.
iv. For virtual items, we are currently unable to help you order, please understand.
2. Commodity settlement
Enter "My Shopping Cart", you can see the products you just submitted, click "Go to the cashier to settle" and "Confirm settlement", after the payment is successful, we will immediately buy for you. If your ringgit RM account balance is insufficient, the system will prompt you to recharge first.
3. Order for you
When the purchasing staff receives the order you submitted, they will contact the seller to check and confirm the order according to your requirements for the goods.
4. Commodities arrive and submit for delivery
"You can arrange the deployment according to the weight of the goods yourself, everything you want. In addition, we provide you with a variety of transportation methods, you can choose according to your needs. Click on my order." The general shipping period by air is 5-7 working days, while the general shipping period by sea is 12-17 working days. The shipping period varies slightly in different countries.
5. Confirm receipt
After the above items are confirmed to be correct, fill in the waybill information when submitting the waybill. Please pay attention to the correctness of the information so that we can contact you in time. While waiting for the sender to deliver the goods, you need to keep the phone open so that the deliveryman can contact you in time. Finally, after you have successfully received the goods, please go to our website to "confirm the receipt" of the package!
Order Status
Pending: the initial state after the order is submitted and waiting for the purchaser to process.
Processing: The order has been confirmed and assigned to the corresponding purchasing personnel and is being processed.
On the way: The goods are waiting to enter the VT Nation Technology warehouse.
Arrived: The product has entered the VT Nation Technology warehouse, and the product has been inspected. You can submit it for delivery.
Mailed: The warehouse has sent the package to the destination, waiting for the customer to receive the goods.
Invalid order: The product name and price are inconsistent with the submitted ones, the product is out of stock, the product has no picture or description, virtual goods, prohibited goods, etc., are all regarded as invalid orders
Waybill status
Pending: The product is waiting for VT Nation Technology employees to process.
Waiting for weighing: The product is waiting for VT Nation Technology employees to weigh.
Waiting for payment: The waybill is waiting for VT Nation Technology customer payment.
Waiting for delivery: The goods are waiting for VT Nation Technology employees to ship.
Mailed: The product has been mailed to the destination, waiting to be received.
Invalid waybill: For problematic goods, staff and members.
*Note: When the actual delivery situation of the merchant does not match the product information submitted by the member, such as: the quantity is wrong, you need to confirm with the member to enter the VT Nation Technology warehouse. The description of the problem is provided to us through the customer service mailbox (vtnation.online@gmail.com), and the customer service specialist will handle it for you and give you a reply as soon as possible.
How to generate a forwarding order
After you have finished shopping on the Chinese merchant website, please submit the product in the "My Order>I want to ship" section.
1. Fill in the details of the goods you purchased on other websites into the package information input box, and click the "Save and Submit" button after filling in. Your package will be entered into the delivery order.
2. When filling in the product package information, you must fill in the required information as follows.
■ *-Required
■ Product name-must fill in all the goods in the package because this will appear in COMMERCIAL INVOICE.
■ Courier tracking number-the tracking number of each package must be unique
■ Commodity quantity-Please fill in the quantity of goods in each package (*Note: not the quantity of packages).
■ Total price declared (￥)
■ Logistics company
After filling in, select the desired product and press the submit all package information button to enter my order as shown below. The order has been generated, and the customer will see the submitted order in my order. The order status is waiting for shipment on the way.
3. After submitting the shipment in "My Order -> Commodity Order", it will enter to submit the waybill. Customers can choose the shipping method and additional services required. A waybill will be generated when the customer confirms the submission.
i. The system will display the product information you submitted, confirm that all are true before proceeding to the next step.
ii. Fill in and confirm your delivery address. Please select your shipping area here. Note that all information must be true to avoid errors in the delivery of the goods.
iii. After selecting your shipping area, you will display different shipping methods and costs. Please select the shipping method you want here.
iv. Next, my dear customers can choose the additional services. If you have any special instructions, please explain here. When nothing is wrong, submit the waybill to end the submission process.
4. The waybill has been generated, and the customer will see the submitted waybill in my waybill. The status of the waybill is pending.
5. When the status of the order is arrived (all parcels are received), the status of the waybill will be changed to waiting for weighing. Then wait for the staff to weigh and provide weight.
6. When the goods are weighed, the status of the waybill changes to waiting for payment. Customers will be shown weight, shipping and total shipping. If nothing is wrong, press the "Pay" button to pay the fee.
7. Before submitting the waybill for settlement, the system will display all the costs of the waybill for customers to confirm and settle the waybill. After confirming the submission, the goods will be automatically arranged to reach the destination you set.
8. After the payment is successful, the waybill status is waiting for shipment.
9. When the status of the waybill is mailed, you can track the whereabouts of the package. When the goods arrive, press the confirmation receipt to complete the whole process.
Order Status
On the way: The goods are waiting to enter the VT Nation Technology warehouse.
Arrived: The product has entered the VT Nation Technology warehouse, and the product has been inspected. You can submit it for delivery.
Mailed: The warehouse has sent the package to the destination, waiting for the customer to receive the goods. Invalid order: The product name and price are inconsistent with the submitted ones, the product is out of stock, the product has no picture or description, virtual goods, prohibited goods, etc., are all regarded as invalid orders
Invalid order: The product name and price are inconsistent with the submitted ones, the product is out of stock, the product has no picture or description, virtual goods, prohibited goods, etc., are all regarded as invalid orders
Waybill status
Pending: The product is waiting for VT Nation Technology employees to process.
Waiting for weighing: The product is waiting for VT Nation Technology employees to weigh.
Waiting for payment: The waybill is waiting for VT Nation Technology customer payment.
Waiting for delivery: The goods are waiting for VT Nation Technology employees to ship.
Mailed: The product has been mailed to the destination, waiting to be received.
Invalid waybill: For problematic goods, staff and members.
*Note: When the actual delivery situation of the merchant does not match the product information submitted by the member, such as: the quantity is wrong, you need to confirm with the member to enter the VT Nation Technology warehouse. The description of the problem is provided to us through the customer service mailbox (vtnation.online@gmail.com), and the customer service specialist will handle it for you and give you a reply as soon as possible.